FAQ

Yes, you can sit down with our Chef and do your tastings at a mutually convenient time. At this time, you can also discuss wine pairing and alcohol orders.  We can offer vegetarian, vegan and gluten free meals. Our kitchen is not a nut free kitchen, while we take great care to ensure no cross contamination, we cannot guarantee that our kitchen is free of food items that can cause fatal allergic reactions.  Couples should advise guests to take precautions to ensure their own health and safety.

Yes, The Locks is fully licensed by the Alcohol & Gaming Commission of Ontario. No private alcohol can be brought into the licensed areas.

When ordering wine for dinner base it on 2-3 glasses per guest to allow for top-ups for toasting.  Each bottle contains 5 glasses of wine.  (5oz x 5 glasses (750 mls/25 ounces).  You may place bottles on tables or servers can pour for you.

With a minimum of 8 weeks’ notice, we can arrange for other wines based on availability.  If you would like to bring in your own wine we will charge a corking fee of $20.00 (plus tax)per bottle.

$2,000 deposit is required after signing of agreement form.

Yes, we provide a room block as long as we have availability.

After the initial deposit 50% of the total invoice less any deposits already take, are due on the day of the tasting, and confirmation of menu items must be completed 6 months prior to the wedding date. Final guest count to be provided 14 days in advance of the wedding date. All pricing is based on guest count provided by bride and groom on day of tasting. Any significant change in guests count can be subject to a price adjustment. 

There is parking available for guests who are staying overnight.  There is a public parking lot across the street which is free on weekends for guests who are attending your wedding but not staying overnight.

You are invited to personalize your décor by hiring someone or doing the decorating yourself as long as there is no damage to property (see agreement for details) The majority of our brides/guests choose centre pieces, favours, and a seating directory with place cards. The hall will be available on the day of your wedding at 11:00 am for decorating. Candle’s are permitted however flame has to be contained please see venue coordinator for approval.

No, but we do have coat racks that can be used if needed.

There are elevators to all levels of the hotel. And the venue space is all on the main floor. Our Patio has a small ledge and is currently not handicap accessible. 

Yes, there are bathrooms on the first floor available to all of your guests.

We would suggest two hours from the time of the ceremony to the start of dinner.  If the time between the ceremony and dinner is longer then we would recommend ordering hors d’oeurves for your guests.  For guests who are attending the evening reception only then we would recommend 2 hours after dinner start time.

We can certainly work with you to create a customized menu. We can make an appointment for you to sit with the venue coordinator and chef to discuss your request.  Please note there might be additional costs.

The Locks is a fully catered and licensed facility and does not allow outside caterers.

Yes, you can, if you plan on serving your cake there is a cake cutting/serving fee.